Return Policy

 

THANK YOU FOR YOUR ORDER

We hope that we have fully met your expectations in the purchase of one of our SALEWA® products.
If your purchase doesn't meet your expectations, you can return it in just a few steps.

DO YOU WANT TO RETURN AN ITEM?

The return methods depend on where you purchased your products.
The items purchased from the official Salewa online shop may be returned free of charge by the carrier UPS only within 30 days from the date of purchase. All other types of shipment will be paid by the purchaser.
Items purchased from a Salewa point of sale can be returned to the Salewa point of sale only.

Returns with UPS:

1. If you are a registered user: Complete the online return procedure by accessing your account and clicking on “My Orders”. Click on the “Returns” button found on the side menu to the left and follow the instructions displayed until the return has been properly registered.

2. If you made the order as a guest without registering: Click on the following link https://www.salewa.com/en-gb/return-policy and enter your order number and email address. The page with the details of your order will then be displayed. Click on the “Refund the Product” button at the top of the page and follow the instructions until your return has been properly registered. For both registered users and users without accounts:

3. Print out the “RMA” return request document and include it with the package.

4. Click on the button "CREATE RETURN LABEL", print it and stick it on the package.

5. Carefully seal the package and post it within 30 days of completing the online return request, by calling UPS at following number: UPS UK 03457 877 877, or bring the package to the nearest UPS Pickup Station.

6. Note down the tracking number on the return label.

- If the return package complies with conditions above, your request will be processed as soon as possible. The amount paid will be credited with the same method used for payment within 5 to 7 business days from receipt of the returned package to our warehouse. Please observe these condition
- The product is in its original state and packaging.
- The clothing products have the label attached.
- The accessories have all parts of the original packaging.
- The shoes are in the original box.

Returned products must be in the same condition in which they were received: intact and not used (including labels and the original packaging).

For more information, please see the 'Terms and Conditions' section.

DO YOU WANT TO AMMEND YOUR PURCHASE?

The purchase cannot be exchanged at this time, so if the size or colour does not meet your expectations, follow the returns procedure steps to be refunded and then place a new order on www.salewa.com
- If you need support with your order, contact our Customer Care service for further clarification (you can find our contacts in your order confirmation email).
- The printed returns document contains a returns number (WRMA). Do not forget to include the document with the package. It is ESSENTIAL FOR US TO CARRY OUT THE RETURNS PROCEDURE.

Do you live in Switzerland?
For your free return, contact our Customer Care Service on +41 22 539 15 17 or use the form www.salewa.com/de-ch/contact-international in the ONLINE SHOP category.
PLEASE NOTE THAT RETURNS IN SWITZERLAND ARE PROCESSED WITH THE DHL CARRIER AND WITH SHIPMENT ONLY TO THE SALEWA WAREHOUSE IN SWITZERLAND.