The durability of products is a question of honour for us. It fills us with pride when mountaineers use SALEWA® products for as long as possible, ideally their entire lives. We have our own maintenance and repair workshops and support our partners by providing them with spare parts and repair instructions.
CARE AND REPAIR WORKSHOP
We want to prolong the lifespan of each SALEWA® product for as long as possible, while ensuring the highest safety standards in mountain sports activities. Therefore, we operate our own care and repair workshop, where trained specialists bring faulty products or products requiring attention back up to standard. The products can be submitted directly through SALEWA® Customer Service.
RESOLING OLD SHOES
The wear and tear of the soles in trekking and ski touring shoes is vast in mountain sports. It is therefore even more important that expert resoling is carried out efficiently and professionally, so that the products are ready to be used again without unnecessary delays. We have established a local specialist with its own branch in each market since 2014, that trains partners and provides them with the necessary spare soles and parts. The fixing of new soles can therefore be carried out flexibly and quickly thanks to short transport routes.