- FAQ
FAQ
- How can I find the store that is nearest to me?
- How can I apply for a job or internship?
- What does SALEWA do for community work and sustainability?
- Can I change the delivery address of my order?
- Where can I find the information on the delivery?
- Who can I contact if I have problems with my account?
- How can I use the purchase voucher or discount coupon?
- How can I check the details of my order?
- What payment methods are accepted?
- Can I get an invoice for the purchased goods?
- Is the receipt sent together with the goods?
- Where can I find technical product information?
- Where can I find information and advice on using the product?
- Where can I find the information on the sizes?
- Where can I find information on product care and cleaning?
- Where can I find the product I am looking for?
- How can I find out when the product will become available again?
- How can I know which products are compatible? For example: a jacket and an internal fleece, or two right and left sleeping bags
- How can I register?
- What are the benefits of registering?
- What are the benefits of registering my product?
- How can I change my account settings?
- Can I exchange my product?
- What are the conditions for returns?
- How can I get the refund after making the return?
- Who can I contact if I have other doubts or questions about returns?
- What criteria do you take into account when sponsoring people and athletes?
- What criteria do you consider for the sponsorship of events?
- What cases does the warranty cover?
- Can I extend the warranty?
- How does return under warranty work for the product purchased on salewa.com?
- How does return under warranty work for the product NOT purchased on salewa.com, but instead from an authorised dealer?
- What can I do if there is a product quality problem?
- What can I do if there is a difference between the product I saw and purchased on salewa.com and the one I received?
- Where can I have the product purchased on salewa.com repaired?
- I purchased the SALEWA product while on holiday and it has a problem. Who can I contact to solve it?
- Who can I report errors or send feedback on the website to?
- Who can I send my idea to for a new mountain-use product?
- What can I do if I believe that I may have purchased a counterfeit product or visited a fake website?
