Please provide your order number and the corresponding email address.
THANK YOU FOR YOUR ORDER
We hope that we have fully met your expectations in the purchase of one of our SALEWA® products.
If your purchase doesn't meet your expectations, you can return it in just a few steps.
DO YOU WANT TO RETURN AN ITEM?
The return methods depend on where you purchased your products.
Items purchased from the official Salewa website may be returned free of charge if shipped by UPS, within 30 days from the date of purchase. All other carriers will be subject to a shipping fee, and will be paid by the purchaser.
Items purchased from a Salewa store or Authorized Retailer must be returned to the store/retailer where the initial purchase was made.
Returns with UPS:
1. If you are a registered user: Complete the online return procedure by accessing your account and clicking on “My Orders.” Click on the “Returns” button found on the side menu to the left and follow the instructions displayed until the return has been properly registered.
2. If you made the order as a guest: Click on the following link https://www.salewa.com/en-us/return-policy and enter your order number and email address. The page with the details of your order will then be displayed. Click on the “Refund the Product” button at the top of the page and follow the instructions until your return has been properly registered.
For both registered users and users without accounts:
3. Print out the “RMA” return request document and include it with the package.
4. Create your UPS label (you will find the instructions for filling in the form at the link above)
5. Carefully seal the package and post it within 30 days of the initial purchase date.
6. Stick the prepaid label on top of the original label on the package.
7. Note the tracking number on the return label for your reference.
8. Deliver the package to a UPS drop off location (click here to find your nearest location) or contact UPS directly for collection. Visit the UPS website to find additional information and to set an appointment for collection.
- If the return package complies with conditions above, your request will be processed as soon as possible. The amount paid, less shipping will be credited to the original form of payment within 5 to 7 business days from receipt of the returned package to our warehouse.
Please note the conditions your product/s must meet in order to be refunded,
- The product is in its original state and packaging.
- The clothing products have the label attached.
- The accessories have all parts of the original packaging.
- The shoes are in the original box.
Returned products must be in the same condition in which they were received: intact and not used (including labels and the original packaging).
For more information, please visit our "Terms and Conditions."
DO YOU WANT TO MODIFY YOUR PURCHASE?
We cannot accept exchanges at this time. If the size or color does not meet your expectations, we ask that you pleasefollow the returns procedure steps to be refunded and then place a new order on www.salewa.com/en-us/ If you need additional support with your order, please contact our Customer Experience team at 1-240-392-4611
Salewa North America
19531 East 32nd Parkway
Aurora, CO 80011