FREQUENTLY ASKED QUESTIONS COVID-19

 

Are retail shops that carry Salewa closed?

We suggest calling the store beforehand, to see if they are open. Please visit our Store Locator to find your nearest reatiler.

 

Is your online store open?

Yes! We also offer free shipping on all orders over $200 and free returns on all orders. 

 

Is your customer service team available?

Yes, our customer service is available and working their usual hours of 9:00 a.m. - 5:00 p.m. MST, Monday through Friday.

 

What is your return policy for online orders?

You have 30 days from the day of delivery to return your order.

 

 Are there currently changes in delivery times?

The delivery times depend on your location; in some red zones delivery is currently not possible. You can find more information at: www.ups.com